William Feng | 冯伟伦

Senior Manager Experience Strategy | 高级体验经理
Didi Chuxing | 滴滴出行
Feng Weilun, formerly worked in strategy and management consulting industry specialized in technology/internet/digital domain in Toronto, Canada. Currently working at Didi Chuxing as Experience Strategy Senior Manager, focusing on Customer Experience strategy and planning field across all Didi business units. Architecting Didi CX management framework and measurement structure(especially NPS). Also, managing cross-platform and business unit tailored CX optimization projects.