Feng Weilun, formerly worked in strategy and management consulting industry specialized in technology/internet/digital domain in Toronto, Canada. Currently working at Didi Chuxing as Experience Strategy Senior Manager, focusing on Customer Experience strategy and planning field across all Didi business units. Architecting Didi CX management framework and measurement structure(especially NPS). Also, managing cross-platform and business unit tailored CX optimization projects.
Check out the incredible speaker line-up to see who will be joining William Feng | .