Will Yan 严玮

Director of Quality & Customer Experience
Citibank China

Will has extensive international business experience in the banking and technology industries, working across multiple countries and expertise in building and managing different teams to deliver excellent customer experience.

1:00 PM Workshop II: Leading Customer-Centric Culture Transformation across the Organisation

· Demonstrating the value of a customer-centric transformation

· How to influence customer-centric change across individuals, teams, business units and offices

· Empowering internal stakeholders and nurturing champions for successful change transformation

Check out the incredible speaker line-up to see who will be joining Will Yan.

Download The Latest Agenda