
Will Yan 严玮
Director of Quality & Customer Experience
Citibank China
1:00 PM Workshop II: Leading Customer-Centric Culture Transformation across the Organisation
· Demonstrating the value of a customer-centric transformation
· How to influence customer-centric change across individuals, teams, business units and offices
· Empowering internal stakeholders and nurturing champions for successful change transformation
Check out the incredible speaker line-up to see who will be joining Will Yan.
Download The Latest Agenda