20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Will Yan 严玮


Director of Quality & Customer Experience
Citibank China


1:00 PM Workshop II: Leading Customer-Centric Culture Transformation across the Organisation

·         Demonstrating the value of a customer-centric transformation
·         How to influence customer-centric change across individuals, teams, business units and offices
·         Empowering internal stakeholders and nurturing champions for successful change transformation


Check out the incredible speaker line-up to see who will be joining Will Yan.

Download The Latest Agenda