20 - 22 November, 2019
Shanghai, China

Weilun Feng 冯伟伦


Head, Customer Experience Strategy 客户体验战略负责人
Didichuxing 滴滴出行

Agenda Day 1

Tuesday, November 20th, 2018


Agenda Day 2

Wednesday, November 21st, 2018


9:45 AM PANEL: Harnessing Cognitive Intelligence to Drive Customer Interaction and Engagement 专题讨论:利用认知智能推动客户交互和参与

·         Putting cognitive AI at the centre of your customer experience roadmap
·         Moving beyond transactional to proactive customer engagement with AI and chatbots
·         Overcoming implementation challenges and driving enterprise wide adoption
 

Post Conference Workshops

Thursday, November 22nd, 2018


9:00 AM Workshop I: Building a Sustainable Customer Experience Management Framework

·         Mapping out a systematic framework to cover the key elements of a high-impact customer experience strategy
·         Investigating the practical aspects of operationalising customer experience management and optimising the customer experience journey 
·         Designing customisable customer experience programs across different business models and industries 
·         Evaluating the ROI of customer experience management framework on customer experience satisfactions and impact on other businesses

Check out the incredible speaker line-up to see who will be joining Weilun.

Download The Latest Agenda