20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Vivien Deng

General Manager – China

11:15 AM Becoming your Customer’s Favourite Brand – The Power of Emotion

·         Meeting growing customer demands for fast, relevant and seamless experiences
·         Scaling up business agility and empowering customer experience transformation
·         Unlocking new sources of customer value and achieving competitive differentiation

Check out the incredible speaker line-up to see who will be joining Vivien.

Download The Latest Agenda