20 - 21 November, 2018
Shanghai, China

Shawn Wang

Founder & Head of Data Labs
China Eastern Airlines

9:00 AM The Modern Rules of Customer Relationship Management: A Data-Driven Approach to Unlocking Customer Insights

·         Analysing customer data and segments to drive product and service differentiation
·         Maximising customer loyalty and retention with hyper-personalisation
·         Empowering customer experience decisions with advanced insights

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda