Pamela Chong | 张彤珮Consulting Director, PwC Experience Centre - Hong Kong & China | 客户战略与客户体验设计总监
PwC | 罗兵咸永道咨询香港有限公司
Pamela Chong is a Director and leads customer experience within PwC Experience Centre in Hong Kong and China. She has over 12 years of experience across Australia, Hong Kong and China, specialising in the design and implementation of digital and customer-centric growth strategies across multiple industries. Pamela’s experiences across customer and digital transformation programmes include: Digital strategy, customer operating model strategy, customer experience design, segment value propositions, marketing automation, lead management, sales effectiveness, multi-channel operating models (O2O) and voice of customer programmes. She also has experience in large-scale technology (CRM) design and implementation.