20 - 21 November, 2018
Shanghai, China

Kaiya Liu


Chief Consumer Journey Officer
BSH Home Appliances Group


9:00 AM CXO PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability

·         Aligning business goals with customer experience objectives to drive desired business outcomes
·         Defining the economics of customer experience and getting buy-in from business stakeholders
Investing in the right people, process and technology to reap the full benefits of customer experience


Check out the incredible speaker line-up to see who will be joining Kaiya.

Download The Latest Agenda