20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Gerrit Silla


Head of CRM
SAIC Volkswagen


2:30 PM PANEL: Investing in Customer Experience to Enhance Brand Loyalty

·         Reinventing customer experience for improved brand loyalty
·         Making the transition from product to customer-centric to win customer loyalty in a digital age
·         Embracing customer advocacy for experience design and sustainable business growth


Check out the incredible speaker line-up to see who will be joining Gerrit.

Download The Latest Agenda