Head of New Customer Experience, Group Customer Experience| 新零售客户体验事业部总监 Alibaba Group | 阿里巴巴集团
Felix Liu, Head of Alibaba Group NCX, responsible for customer experience of Tmall, Taobao, and other vertical business units. His BU takes care of customer service, seller support, dispute management and other transactional risks associated with these business.
Felix joined Alibaba since 2014, as B2B Group Vice-President, led the 1688.com (aka Alibaba.cn) operation, including the website product management and merchandizing. He enhanced the B2B website service level from the level of information exploring and online payment, deeper to logistics services and financial services, which are more essential for B2B wholesales. In 2014 Apr, a new B2B cross-border wholesale platform was launched, which is to help the overseas brands to sell product to China through a wholesale model. In 2015, he founded a JV (wuage.com) with the biggest Chinese steel corp Minmetals for a vertical steel B2B platform, serving on the board.
Before Alibaba, Felix was VP of Amazon China, responsible for retail operations, including the cross-border retail business and global direct sourcing business. Prior to joining Amazon, Felix was the Senior Manager in Nokia, headed the Asia Material team.
Felix holds an MBA from University of International Business and Economics and a BS from Jilin University.
刘菲于2014年加入阿里巴巴，担任阿里巴巴B2B事业群副总裁，负责1688.com (aka Alibaba.cn)的网站业务，管理网站产品及业务运营。
Check out the incredible speaker line-up to see who will be joining Felix Liu | .