20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Eugenia Garcia Pastor


Customer Experience Director & Operations Asia Pacific 亚太地区客户体验与运 营总监
Meliá Hotel International 梅利亚国际酒店集团


2:00 PM PANEL: Omni-Channel Integration to Orchestrate High Value Customer Experience 专题讨论:全渠道集成,协调高价值客户体验

·         The importance of end-to-end customer visibility for an effective omni-channel strategy
·         Identifying and bridging customer interaction gaps across online and offline platforms
  • How to achieve true omni-channel relevance and customer experience


Check out the incredible speaker line-up to see who will be joining Eugenia.

Download The Latest Agenda