Ellen Lin | 林叶云Market Customer Experience Leader | 客户体验管理主管
Philips (China) Investment Co., Ltd | 飞利浦（中国）投资有限公司
Ellen has been in the customer experience management field for more than 10 years. She has led transformational programs in 2 multinational companies starting from VOC in banking, domestic appliances and health care industries. As a seasoned change agent, she is passionate for the customer & an ability to put the voice of the customer in the context of the business or company direction and owns the ability to influence & build confidence at a senior level and to build customer centricity culture.