20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Andrew Wei 魏安达

General Manager – Tele Customer Service Centre 电话客户服务 中心总经理
Sinosafe General Insurance Co. Ltd 华安财产保险股份 有限公司

9:45 AM PANEL: Harnessing Cognitive Intelligence to Drive Customer Interaction and Engagement 专题讨论:利用认知智能推动客户交互和参与

·         Putting cognitive AI at the centre of your customer experience roadmap
·         Moving beyond transactional to proactive customer engagement with AI and chatbots
·         Overcoming implementation challenges and driving enterprise wide adoption

Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda