28 - 29 November 2017
Le Royal Méridien Shanghai, China

Meet the Speakers


Dr.  Andy Luk |  陆伟贤
Dr. Andy Luk | 陆伟贤
Global Servicing Director | 全球服务总监
Quintessentially
Annica Luo | 骆丽娟
Annica Luo | 骆丽娟
Principle Business Consultant, Asia Pacific | 亚太区首席商务顾问
Genesys
Jane Yan | 岩青
Jane Yan | 岩青
General Manager, Cross-Border E-Commerce | 跨境电商总经理
Walmart China | 沃尔玛中国
Clement Yip | 叶慈平
Clement Yip | 叶慈平
Partner, PwC Experience Centre & Digital Services Leader - Hong Kong & China | 数字化体验中心合伙人
PwC | 普华永道管理咨询(上海)有限公司
Denghui Li |  李登辉
Denghui Li | 李登辉
Head of Digital | 数字部总监
AIG China | 美亚保险(中国)
Ellen Lin |  林叶云
Ellen Lin | 林叶云
Market Customer Experience Leader | 客户体验管理主管
Philips (China) Investment Co., Ltd | 飞利浦(中国)投资有限公司
Jack Zhang | 张琰
Jack Zhang | 张琰
Customer Experience Director | 用户体验总监
Lenovo MBG | 联想移动
John Pies
John Pies
Customer Insights & Analytics Director - Asia Pacific | 亚太区客户洞察及分析总监
Fidelity
Felix Liu |  刘菲
Felix Liu | 刘菲
Head of New Customer Experience, Group Customer Experience| 新零售客户体验事业部总监
Alibaba Group | 阿里巴巴集团
Iris Zou | 邹威
Iris Zou | 邹威
Head of Customer Loyalty - China | 客户关系管理中国区负责人
Swarovski | 施华洛世奇(上海)贸易有限公司
Keane He | 何勇
Keane He | 何勇
Genernal Manager of E-Commerce | 电子商务总经理
Chow Sang Sang(China)Co.,Ltd. | 周生生(中国)商业有限公司
Kitty Huang |  黄素卿
Kitty Huang | 黄素卿
Vice President, Customer Loyalty & Revenue Generation, Greater China | 大中华区营收及客户忠诚副总裁
Wyndham Hotel Group | 温德姆酒店集团
Laurent   Ghio
Laurent Ghio
Senior Product Marketing Manager, SaaS & Customer Experience
Quadient China
Lawrence Lv |  吕国雄
Lawrence Lv | 吕国雄
Customer Experience & Analytics, Greater China | 大中华区顾客体验与分析经理
Gap | 盖璞
Leo Mao |  毛屹槟
Leo Mao | 毛屹槟
Senior Digital Marketing Solution Consultant | 大中华区高级解决方案咨询顾问
Adobe
Mikkel  Hansen
Mikkel Hansen
Customer Experience & Design Strategist
Asia Miles
Miriam Brofman |  米瑞雅
Miriam Brofman | 米瑞雅
Patient Services & Relations Director | 客户服务及关系总监
United Family Healthcare | 和睦家医疗
Norah Chen |  陈滢
Norah Chen | 陈滢
Customer Experience Manager | 客户体验经理
Sino-US United Metlife Insurance Company | 中美联泰大都会人寿保险
Pamela Chong |  张彤珮
Pamela Chong | 张彤珮
Consulting Director, PwC Experience Centre - Hong Kong & China | 客户战略与客户体验设计总监
PwC | 罗兵咸永道咨询香港有限公司
Pei Xiaoli |  裴晓丽
Pei Xiaoli | 裴晓丽
Senior Director, Member Services Centre | 会员服务中心高级总监
Ctrip | 携程旅行网
Philia Li |   李静
Philia Li | 李静
Consumer Decisions Science Director | 大中华区消费者行为研究总监
Nike | 耐克
Qu Xiaonan |  曲晓楠
Qu Xiaonan | 曲晓楠
Head of Experience Management Centre | 体验管理中心负责人
Didi Chuxing | 滴滴出行
Riccardo  Pasto
Riccardo Pasto
Senior Analyst
Forrester Research
Shaun Ching | 郑玉珊
Shaun Ching | 郑玉珊
Director of Customer Experience, Credit Card Centre | 信用卡中心客户体验高级经理
Bank of Communications | 交通银行
Sun Jingjing |  孙晶晶
Sun Jingjing | 孙晶晶
Director of Customer Relations Management – Greater China | 客户关系管理总监 - 大中华区
Luxury Jewellery Brand | 奢侈品珠宝品牌
Ted Lai |  赖文德
Ted Lai | 赖文德
Head of Digital, Retail Banking & Wealth Management, China | 零售银行及财富管理业务中国电子银行部总经理
HSBC | 汇丰银行
Tiger Liu | 刘宇
Tiger Liu | 刘宇
Customer Insights Director | 集团客户研究部总监
CIFI Group | 旭辉集团
Dr. Wang Chao |  王超
Dr. Wang Chao | 王超
Managing Director, Private Healthcare & Wealth Management Center | 董事总经理, 私人健康财富中心
Taikang Life | 泰康人寿
William Feng |  冯伟伦
William Feng | 冯伟伦
Senior Manager Experience Strategy | 高级体验经理
Didi Chuxing | 滴滴出行
Will Yan |  严玮
Will Yan | 严玮
Head of Quality & Customer Experience | 客户体验与质量部总监
Citibank China | 花旗银行中国
Xing Cheng |  邢丞
Xing Cheng | 邢丞
Head of Digital Acceleration, Project and Demand | 高级副总裁,数字金融创新部总监
United Overseas Bank (China) Limited | 大华银行
Xu Jiaying |  徐佳盈
Xu Jiaying | 徐佳盈
General Manager, Customer Experience Management | 用户体验部总经理
Ping An Group | 平安集团