28 - 29 November 2017
Le Royal Méridien Shanghai, China

Meet the Speakers


Dr.  Andy  Luk
Dr. Andy Luk
Chief Operating Officer | 首席运营官
AXA Partners
Anne Dumesges |  杜欣安
Anne Dumesges | 杜欣安
Marketing Director - China | 中国区市场总监
Johnson & Johnson Vision | 强生视力健
Ben  Hassing
Ben Hassing
Senior Vice President, E-Commerce & Technology | 高级副总裁 - 电子商务与技术
Walmart China
Catherine Jin | 金如
Catherine Jin | 金如
Head of Guest Engagement, Greater China | 首席总监—大中华区宾客体验, 标准及审核部
InterContinental Hotels Group | 洲际酒店集团
Clement Yip
Clement Yip
Partner, PwC Experience Centre & Digital Services Leader - Hong Kong & China
PwC
Jack Zhang | 张琰
Jack Zhang | 张琰
Customer Experience Director | 用户体验总监
Lenovo MBG | 联想移动
Felix Liu |  刘菲
Felix Liu | 刘菲
Head of New Customer Experience, Group Customer Experience| 新零售客户体验事业部总监
Alibaba Group | 阿里巴巴集团
Felipe Franco
Felipe Franco
Sales & Service Centre Director | 销售及服务中心总监
Air France KLM | 法国航空 - 荷兰皇家航空
Kitty Huang |  黄素卿
Kitty Huang | 黄素卿
Vice President, Customer Loyalty & Revenue Generation, Greater China | 大中华区营收及客户忠诚副总裁
Wyndham Hotel Group | 温德姆酒店集团
Laurent   Ghio
Laurent Ghio
Senior Product Marketing Manager, SaaS & Customer Experience
Quadient China
Lawrence Lv |  吕国雄
Lawrence Lv | 吕国雄
Customer Experience & Analytics, Greater China | 大中华区顾客体验与分析经理
Gap | 盖璞
Lawrence Yang |  杨年峰
Lawrence Yang | 杨年峰
Director, Head of Global Customer Experience, Greater China |大中华区客户体验中心总经理
eBay | 亿贝
Michael Gao |  高伟
Michael Gao | 高伟
Head of Consumer Innovation Institute | 美的中央研究院,用户创新研究所所长
Midea | 美的
Miriam Brofman |  米瑞雅
Miriam Brofman | 米瑞雅
Patient Services & Relations Director | 客户服务及关系总监
United Family Healthcare | 和睦家医疗
Pamela  Chong
Pamela Chong
Consulting Director, PwC Experience Centre - Hong Kong & China
PwC
Pei Xiaoli |  裴晓丽
Pei Xiaoli | 裴晓丽
Senior Director, Member Services Centre | 会员服务中心高级总监
Ctrip | 携程旅行网
Riccardo  Pasto
Riccardo Pasto
Senior Analyst
Forrester Research
Shaun Ching
Shaun Ching
Director of Customer Experience, Credit Card Centre | 信用卡中心客户体验高级经理
Bank of Communications | 交通银行
Ted  Lai
Ted Lai
Head of Digital, Retail Banking & Wealth Management, China | 中国零售银行及财富管理数字部总监
HSBC | 汇丰银行
Xu Jiaying |  徐佳盈
Xu Jiaying | 徐佳盈
General Manager, Customer Experience Management | 用户体验部,总经理
Ping An Group | 平安集团
Tiger Liu | 刘宇
Tiger Liu | 刘宇
Customer Insights Director | 客户洞察部总监
CIFI Group | 旭辉集团
Dr. Wang Chao |  王超 博士
Dr. Wang Chao | 王超 博士
Managing Director, Private Healthcare & Wealth Management Center | 董事总经理, 私人健康财富中心
Taikang Life | 泰康人寿