20 - 21 November, 2018
The Langham Shanghai Xintiandi, China

Meet the Speakers

Speakers


Eugenia Garcia Pastor
Eugenia Garcia Pastor
Customer Experience Director & Operations Asia Pacific
Meliá Hotel International
Zaheer Nooruddin
Zaheer Nooruddin
Regional Head of Digital Transformation, Experience & Marketing Innovation
Shiseido Group, China Region
Fiona Gu
Fiona Gu
CRM Director
Pierre Fabre Dermo- Cosmetique China
Gerrit Silla
Gerrit Silla
Head of CRM
SAIC Volkswagen
Andrea Mantovani
Andrea Mantovani
Head of Ecommerce APAC
Moleskine
Weilun Feng
Weilun Feng
Head, Customer Experience Strategy
Didichuxing
Shawn Wang
Shawn Wang
Founder & Head of Data Labs
China Eastern Airlines
Adeline Yong
Adeline Yong
Deputy General Manager, Head of Loyalty Customer Experience
Dalian Wanda Group
Kaiya Liu 刘开亚
Kaiya Liu 刘开亚
Chief Consumer Journey Officer 首席消费者体验官
BSH Home Appliances Group 博西家用电器(中国)有限公司
Clement Yip
Clement Yip
Partner, PwC Experience Centre – China & Hong Kong
PwC China
Leo Mao
Leo Mao
Senior Solution Consultant – Adobe Experience Cloud
Adobe
Francis Chay
Francis Chay
Director, Omni-Channel Customer Experience – Asia Pacific
Pfizer
Alicia E
Alicia E
China Consumer Insight & Business Analytics Lead
HP
Raphael Hu
Raphael Hu
Senior Director of Big Data Analytics | General Manager of Customer Experience Department
Ping An Insurance (Group) Company of China Ltd | Ping An Property & Casualty Insurance
Andrew Wei
Andrew Wei
General Manager – Tele Customer Service Centre
Sinosafe General Insurance Co. Ltd
Douglas Lim
Douglas Lim
Head of Global Customer Service
TPV
Brett Qiao
Brett Qiao
Director, Customer Support Centre – Industry BU China
Schneider Electric
Kev Chen 陈英强
Kev Chen 陈英强
Senir Director Digital Technology & Delivery | 数字化产品交付高级总监
Hilton Hotel Management
Mark Tomasz
Mark Tomasz
Chief Operating Officer - China | 中国区首席运用官
HSBC Bank China |汇丰银行中国有限公司
Maggie Yung  | 容兰芳
Maggie Yung | 容兰芳
Director, Head of Customer Franchise | 客户发展规划总监
Citibank China | 花旗银行(中国)
Helena Ran
Helena Ran
Greater China Consumer Services Director
Nike
Stephen Joseph
Stephen Joseph
General Manager Greater China
Accor Plus
Colin Dai
Director of Marketing and Business Development
Ctrip
Chong Zhou 周允冲
Chong Zhou 周允冲
Head of Operations | 运营总监
VIP.com 唯品会
Alfonso Navarro Sanz
Alfonso Navarro Sanz
Head of Marketing
AXA Global Direct