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Download the Article - Translating Brand Promise Into Customer Experience

Download the Article - Translating Brand Promise Into Customer Experience

Big brands need to “stand for something in consumer’s minds and hearts.”

“If a good brand is a promise, then a great brand is a promise kept” - Muhtar Kent, Chairman of Coca-Cola

There is a pressure on big brands to fulfil their promises to consumers. How do they translate their brand promise into an incredible customer experience? 


Download the Article - Best In-Class: Building an effective customer experience framework

Download the Article - Best In-Class: Building an effective customer experience framework

We talk with industry experts disrupting the CX space on how they are developing and executing their strategies.

Download to find out

  • How do other execute their NPS or customer journey mapping
  • Why are customer KPIs a better method? 

And more!

下载 - 同类最佳: 构建有效的客户体验(CX)框架

下载 - 同类最佳: 构建有效的客户体验(CX)框架

您如何为客户体验构建有效的框架?

我们与行业专家进行了交谈,讨论了他们如何制定和执行战略的CX空间,并分析了:

  • 净推动系统(NPS)
  • 客户旅程映射
  • 关键绩效指标
请下载 - 第三届客户体验管理中国峰会官方会议手册

请下载 - 第三届客户体验管理中国峰会官方会议手册

请点击下载中文会议手册,查看会议演讲嘉宾,讨论议题,以及详细的会议安排。现场将会提供同声传译服务。 

Download the Article - Three Ways to Deliver Great Customer Experience

Download the Article - Three Ways to Deliver Great Customer Experience

Getting customer experience right can be exhausting. The market is fluid and ever-changing with customers being more demanding. But successful customer experience can lead to additional revenue as customers return and transition to brand advocates. Whilst there are many aspects to building fantastic customer experience, we’ve picked three key areas of investment for your strategy as well as some ideas for implementation.  

请下载阅读 - 3种提供卓越客 户体验的方法

请下载阅读 - 3种提供卓越客 户体验的方法

提供让人满意的客户体验可能会让人筋疲力尽。市场瞬息变化,充满不确定性,客户的要 求越来越高。但是,随着客户再次光临并且转化成品牌拥护者,成功的客户体验可以带来 额外收入。虽然在构建绝佳客户体验方面有许多方法,但我们为

您的战略选择了三个重要 投资领域以及一些实施的思路。

2017 Customer Experience Management China Summit Post Show Report

2017 Customer Experience Management China Summit Post Show Report

Download the 2017 Post Show Report to see who attended our summit last year, and how they were feeling about it.
2017客户体验管理中国峰会会后报告

2017客户体验管理中国峰会会后报告

如果您错过了我们2017年的会议,请下载2017年峰会会后报告查看去年的参会者,以及他们参会后的感想。