20 - 21 November, 2018
Shanghai, China

Media Center

3rd Annual Customer Experience China Summit Preliminary Agenda │第三届客户体验中国峰会初步议程

Download event agenda to know more about the ONLY exclusive Customer Experience Management focus event in China!下载峰会议程以获取更多关于中国客户体验管理的信息!

Featured Content │特别关注



2017 Customer Experience Management China Summit Post Show Report

Download the 2017 Post Show Report to see who attended our summit last year, and how they were feeling about it.

Past Presentations│精彩演讲

About the Customer--Past Presentation from Jane Yan, Walmart


Co-Creating Customer Centric Innovation--Past Presentation from Mikkel Hansen, Customer Experience & Design Strategist

共同创造以客户为中心的新方法--客户体验&设计策略专家Mikkel Hansen

Additional Resources Download│更多资源下载

NPS: How to Design a NPS System That Matches Your CX Strategy

Net Promoter Score survey has been enthusiastically utilised and analysed across a wide range of industries all over the world for approximately 15 years. The following advice outlines the key elements to consider when designing an NPS system that will help you gauge and then improve your level of consumer...

Rethinking Your Approach To Customer Experience

Rethink. Unify. Innovate. Deliver. These four core pillars of the Customer Experience Management integral to creating great customer experience. Ahead of Asia’s number one customer experience event, we shall be exploring these four areas in a series of articles providing you with a taster of how to approach your customer...

CEM 101: How to make Customer Experience your Winning Edge in the China Market

Chinese customers are becoming increasingly demanding with respect to customer experience; however, consumer and retail companies are failing to keep pace with rising expectations. It is time for companies to invest in customer experience and enhance customer loyalty. Dowanload the article for more information.