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Andrea Mantovani - Head of Ecommerce APAC Moleskine

· Implementing customer journey mappings to transform products and services

· Utilising data and technologies for greater customer insights and to improve customer journeys

· Balancing desirability, feasibility and viability in innovation to meet customer demands

· Developing an action plan to translate customer journey insights into seamless customer experiences

Head of Ecommerce APAC
Moleskine

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· Demonstrating the value of a customer-centric transformation

· How to influence customer-centric change across individuals, teams, business units and offices

· Empowering internal stakeholders and nurturing champions for successful change transformation